Refund Policy

* If you cancel any booking more than eight (8) weeks before the event we will issue a full refund minus the £15 non-refundable deposit per person.

* Requests for a refund between eight (8) and six (6) weeks prior to the event will be paid minus the £15 non-refundable deposit per person plus a 20% cancellation charge

* Requests for a refund between six (6) and four (4) weeks prior to the event will be paid minus the £15 non-refundable deposit per person plus a 50% cancellation charge

* No refunds will be given less than four weeks prior to the event

* Bookings are not transferable without prior consent from the UK Shadow Seekers.
Any booking resold without our prior knowledge will become invalid.

However deposits can be transferred to a different guest if we are notified six (6) weeks prior to the event.   A request for a transfer can only be made once.

* In the unfortunate circumstances that we need to cancel an event for any reason we will endeavour to transfer you to another event. This will not be considered as your transfer request option.

* If the transfer request is made within 28 days prior to the event date, there will be an extra charge of £15 as transfer fee per person.

* If you or a guest is unable to attend then please contact us as soon as possible.
For your protection, please do not leave an event cancellation message on the voice mail.

PLEASE NOTE: When the UK SHADOW SEEKERS Team are hosting an event for a Charity or any other Organisation, then the Organiser of such events will be solely responsible for any cancellations or return policies.